1. Cancel/Modify Order
We understand that sometimes customers may need to modify or cancel their orders. We offer the following conditions for order modification/cancellation:
- Customers have the right to modify/cancel their orders within 06 hours of successfully placing the order.
- After 06 hours, any request to cancel or change the order will not be accepted as the order will have been locked for processing and sent to the carrier.
2. How to modify/cancel an order? Follow these steps:
- Prepare the required information, including the order email, order number (provided by Fotemo in the order confirmation email), and specific requirements for modifying or cancelling the order.
- Send the request with the above information to [email protected], with the subject line [Modify/Cancel Order + Order Number].
3. Refunds for cancelled or modified orders
- Once we receive your request, we will respond with approval or denial within 1 business day.
- The refund will be processed within 3 days of receiving the email and will correspond to the cancelled order value or the reduced order value of the modified order.
At Fotemo, we strive to provide the best customer service possible. If you need to modify or cancel your order, we’ve made the process easy and straightforward. Just follow the steps above and we’ll do our best to accommodate your request.